Frequently Asked Questions

Below you will find a selection of the questions we are asked most frequently.

Please click on your question to view the answer.

If your question is not shown or you would like further information please do not hesitate to call us on 01204 690287 or e-mail info@blackrodhouse.co.uk 

What activities do you have?

Do you have entertainment?

Are there ever any outings?

What are the visiting hours?

Do you allow children to visit?

How many staff do you have on duty?

What are the meal times?

Can you cater for diabetics?

Can I bring some of my own furniture?

Can I put pictures on the wall?

Can I bring my pet?

Do you have your own hairdresser?

Do I need to bring my own toiletries?

Can I keep my own G.P.?

Do you supply newspapers?

Can I phone my relatives?

Can they phone me?

Do I need to send my clothes home for washing?

I need to be hoisted - is that a problem?

Do you have nurses on duty?

Q: What activities do you have?
A: Games, crafts, bingo, quizzes, etc.

Q: Do you have entertainment?
A: Entertainers: singers, magicians, etc. visit at least monthly.

Q: Are there ever any outings?
A: We go out for pub lunches. Other outings include visiting a petting farm, canal boat trips, etc.

Q: What are the visiting hours?
A: Residents are encouraged to treat Blackrod House as their own home therefore visitors are welcome at any time.

Q: Do you allow children to visit?
A: Children are always welcome visitors.

Q: How many staff do you have on duty?
A: The ratio is 1:5 in the morning, 1:8 in the afternoon/evening and 1:9 at night.

Q: What are the meal times?
A: Breakfast is from 8.00 until the last person is up! Lunch is at 12.00 and tea is at 5.00. Supper is at 8.00. These times are flexible and snacks are provided throughout the day upon request.

Q: Can you cater for diabetics?
A: We can cater for any specialised diet.

Q: Can I bring some of my own furniture?
A: Certainly, providing that it is in good repair, does not breach any Health and Safety regulations, and there is space for it.

Q: Can I put pictures on the wall?
A: Our handyman will be happy to put your pictures up where you want them. 

Q: Can I bring my pet?
A: Subject to the discretion of the owners/management.

Q: Do you have your own hairdresser?
A: Yes, she visits fortnightly and charges very reasonable prices.

Q: Do I need to bring my own toiletries?
A: We provide basic toiletries.

Q: Can I keep my own G.P.?
A: This is at the discretion of your G.P.

Q: Do you supply newspapers?
A: Yes, we provide a daily local newspaper.

Q: Can I phone my relatives?
A: Yes, you can use our phone to call any UK landline number.

Q: Can they phone me?
A: No problem!

Q: Do I need to send my clothes home for washing?
A: No, we do all your laundry on the premises. It will be returned to you clean and ironed within 24 hours.

Q: I need to be hoisted - is that a problem?
A: We have all necessary manual handling equipment, and all the staff are fully trained in moving and handling.

Q: Do you have nurses on duty?
A: Nursing care is not provided in the home, however the services of the District Nurses are utilised as appropriate.